Talk to Zwitch
Questions about an order, a size or a custom piece? Reach us by email, phone or Instagram and we'll get back to you.
Have Questions? We Have Answers.
Ease into the world of Zwitch Originals with clarity. Our FAQs cover a spectrum of topics.
How do I place an order with Zwitch Originals?
Simply browse our website, select your favorite design, choose size, color, and fit, then proceed to secure online checkout. You'll receive an order confirmation and tracking details by email once your purchase is complete.
How do I choose the right size?
Always refer to our detailed size chart available on each product page. If unsure, measure your chest, waist, and length, and compare with our chart for the best fit.
Are all Zwitch Originals t-shirts handmade and limited edition?
Yes! All our designs are hand-illustrated by our in-house artist and released in limited quantities, ensuring exclusivity in every piece.
Can I customize my t-shirt or place a bulk order for events?
Yes! Tell us your idea on our customisation page and upload your artwork. We'll get back to you within 24 hours. For bulk orders for events, use the same page or email us.
Do you ship across India?
Absolutely! We deliver PAN India to all states and union territories. Shipping charges are calculated at checkout.
How long will it take to receive my order?
Standard delivery takes 4–6 business days from order processing. You'll get a tracking number via email/SMS for real-time updates on your shipment status.
Which payment methods do you accept?
We accept UPI, net banking, debit/credit cards, and wallets. We do not currently offer Cash on Delivery.
What is your return policy?
Returns are accepted within 15 days of delivery for unworn and unwashed items with tags intact. Customized and limited-edition drops are final sale unless defective. Please contact us to initiate a return.
How do refunds work?
Eligible returns are refunded to the original payment method within 7–10 business days after we receive and inspect the product. Refunds exclude shipping fees unless the product is faulty or incorrect.
What if I receive a defective or wrong item?
We apologize for any inconvenience! Please contact us within 2 days of receiving your order. We'll arrange a return, reimburse your shipping costs, and send a replacement or refund after review.
Can I cancel my order?
Yes, cancellations are allowed within 24 hours of purchase only. After that, your order will be processed and shipped as per schedule.
Do you offer Cash on Delivery (COD)?
No, we currently accept only prepaid online payments for faster, safer transactions.
Are your prices inclusive of GST and other taxes?
Yes, all listed prices are inclusive of GST and applicable taxes.
Will my personal information be safe?
Absolutely. We value your privacy and use your personal details only for order processing and updates. Read our Privacy Policy for more info.
Can minors (under 18) shop at Zwitch Originals?
Yes, minors may shop on our site, but we advise parental supervision for safe purchases.
How can I contact customer care?
Email us at contactzwitch@gmail.com, call +91 83284 39078 or message us on Instagram at @getzwitched. Our team is ready to help!
Wear what's yours
Hand-illustrated designs, made in limited drops. Find the one that says what you mean.